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PNM gets top spot for programs that help low income residents with their electricity bills

By PNM

PNM, a local company providing power to New Mexicans for more than 100 years, ranks number one across the country for awareness of assistance programs that help low income customers pay their electric bills, according to the latest J.D. Power 2019 Electric Utility Business Customer Satisfaction Study for similar midsize electric companies.

 

“It is an honor for PNM to receive a top list ranking from our customers, especially on such an important program as our assistance program,” said Becky Teague, vice president of customer service operations. “In addition, it is a true testament that the word is spreading about PNM offering assistance programs and putting help straight into the hands of New Mexicans who need it the most.”

 

The entire 2019 Electric Utility Residential Customer Satisfaction Study is based on more than 103,000 total responses nationally, conducted from July 2018 through May 2019 among residential customers of 142 largest electric utility companies across the United States, which collectively represent more than 101 million households.

 

Through the PNM Good Neighbor Fund, PNM customers who are facing a financial emergency can receive a grant to help pay part or all of a past-due PNM bill. Every year, the PNM Good Neighbor Fund distributes tens of thousands of dollars to hundreds of families in our service area for bill payment support. Last year, the program helped more than 3,698 families with more than $461,000 in PNM Good Neighbor Fund assistance by the generosity of customers, employees, and shareholders who donated their own money towards the fund.

 

PNM understands that in tough economic times, sometimes many people need a little help to get by. To ensure PNM low income program services reaches deeper into New Mexico communities, PNM also works with specialized organizations that help veterans struggling with PTSD and traumatic brain injury, seniors, grandparents raising grandchildren domestic violence victims, re-housing the homeless, cancer patients, and many more. This approach makes the financial assistance more accessible to people in the greatest need rather than only relying on them coming to PNM for help. For more information on the PNM Good Neighbor Fund, visit PNM.com/good-neighbor-fund.You

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